NEW Air Pacific chief executive officer David Pflieger has taken swift tough steps to revive the troubled airline where transactions beyond $5000 will require his approval.
The airline head also told a meeting of accountants in Nadi that the bulk of the company's $66 million loss recorded for last year was a result of fuel hedging.
Also of significance was his remark about the services of MindPearl, the Call Center that manages the airline's customer enquiries.
He said he had "issues" with the service provider having tested their efficiency through calls he himself placed.
He said he had no doubts Air Pacific had a great future and was in the process of selecting the right team to first address the fundamentals such as "being on time and customer service".
Mr Pflieger took over from John Campbell eight weeks ago and is quickly gaining reputation as a no-nonsense boss who thrives on a hands-on approach.